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Pharmacy Experience
Management Solutions

Build trust, loyalty and repeat visits. 

Are frustrating experiences costing you customers?

 

Do you know which employees keep customers coming back and which ones drive them away?

 

Wondering why some new customers don't return?

 

Make it easy for customers to tell you what they really think. Use customer feedback as a touchpoint for building more brand loyalty.  Feel confident that every customer leaves happy.   

Wondering why some pharmacy customers don't return?

 

Are retail operations driving more traffic to your pharmacy. 

 

Are you creating a supportive health experience that builds brand loyalty?

 

Make it easy for customers to tell you about their pharmacy experiences. Use personalized retail promotions to drive return pharmaceutical visits.  Confidently compete with big box brands with a supportive, personalized brand experience that builds trust and loyalty. 

Engage customers and teams to build brand loyalty
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Start by making it easy for your dispensary customers to book clinical services online.  Empower your pharmacists to spend more time delivering services with clinical services communication management.

 

Show your customers you care by reminding them of appointments and sending valuable health related information. Make sure your customers feel safe and supported by getting feedback after every clinical services visit. 

 

Connect your retail sales data to your customer profiles.  Send personalized, targeted marketing campaigns based on customer sentiment, demographics and purchase behaviours.  Increase visit frequency, average basket and customer life-time value with special offers. 

 

Use retail offers to drive more business to your dispensary to optimize sales and profits. Build a caring community of team members that keep customers coming back.

Clinical Booking and Communication Management

Build loyalty with personalized healthcare.

Book clinical services online, get reminders, e-sign consent forms and keep patients informed.

 

Get feedback after every clinical visit.  Alert pharmacists to poor patient experiences. Build enrolment in community health programs.

 

Grow your health community enrolment and get customers back to the dispensary counter.  Send health updates, health related retail offers, webinars and one-to-one conference call consultations. Send personalized emails to help customers manage health conditions like diabetes, weight loss, nutrition, hormone balance and other areas of health interest.

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Customer Feedback and Relationship Management

Show customers you care. Get feedback after every visit. 

 

In a world that is constantly “raising the bar” on the brand experience, how do you compare?  Is your buyer finding what they need?  Is the buying experience easy and intuitive?  

Make it easy for customers to share their pharmacy and retail  experiences with you.  Feel confident that you are creating an exceptional brand experiences at every touchpoint.

Get customer feedback at payment or after clinical services.  Send “come back soon” offers to increase return visits.  Invite customers to share good reviews on social sites. Present loyalty opt-in or app download links after comment cards.  

 

Alert managers to poor reviews in realtime.  Track customer sentiment by associate, product, and store location, district or region. Compare review ratings with other brands.​

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Payment Apps with
One Click Loyalty Signup

One Click Loyalty Signup at Checkout

 

Use payment as an opportunity to engage your customers to get feedback and loyalty signup.

 

Present loyalty signup or Pharmacy prescription app downloads with  “one tap” opt-in after payment is completed. 

 

Identify customers with their loyalty ID, phone number, email or credit card to build purchase profiles for marketing campaigns.

 

Send periodic requests for feedback after POS transactions.  Include “come back” offers to increase return visits. 

 

Invite customers to share good reviews on social sites and product pages.  Get more online app downloads for pharmacy prescription fulfillment.

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Marketing ROI Management 

Increase customer visits, basket and value.

Optimize marketing returns and retail sales with targeted marketing campaigns. Segment customers based on their demographics and purchase behaviours. Personalize in-store offers.

 

Know who your most valuable customers are.  Cross promote retail and pharmacy products and services.

 

Measure your marketing engagement and manage your marketing ROI by campaign, customer, location, product and channel.

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Employee Onboarding 

Reduce HR admin - orient new employees.

Welcome and orient new employees to your brand and culture. 

 

Create employee profiles that build a connected community digital community aligned around your vision.  Reduce administrative load by automating payroll forms.   

 

Provide a single access point with FAQs and quick links to employee facing applications.

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Employee Feedback and Relationship Management

Stay agile and responsive to customer needs.

Create a feedback loop with your frontline associates. Find out what customers are saying about their experience with your brand.

 

Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.Give employees a voice to understand how to attract great staff and reduce costly turnover.

Build a strong community spirit with shared team profiles. Support team members with accolades and acknowledgement for their ideas and personal contributions.​

 

Provide a single access  point to all your HR systems  on their phones- scheduling, payroll, training and policies.

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Management Coach

Spend less time analyzing dashboards, more time being productive.

Spend less time analyzing dashboards, more time being productive.

 

Get all your employee personal data, sentiment and productivity data in one place.  Benchmark KPI against targets, prior periods, brand and industry averages.

 

Empower unit managers to optimize performance with KPI alerts, performance feedback and recommended actions.  Improve personal productivity with dynamically prioritized action  boards. 

 

Feel confident that management attention in directed where it is needed most.

 

Create collaboration between marketing, operations and HR managers by sharing insights across departments.

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