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Retail Experience
Management Solutions

Collaborate with teams to create amazing customer experiences

Wondering how to serve more customers with less staff, and not create a negative brand experience?

 

Are delivery costs putting further reducing already your shrinking margins. 

 

Are your frontline teams creating a brand experience that builds loyalty?

 

Streamline checkout with self-serve payment. Engage customers in feedback ad loyalty offers presented on your payment devices. Use personalized retail promotions to keep customers choosing your store over others.  Confidently compete with big box brands with a supportive, personalized brand experience that keeps customers coming back. 

Engage employees and personalize your customers shopping experience
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How do brick and mortar retailers effectively compete with the online giants?  In a world that is constantly “raising the bar” on the brand experience, how do you compare?  Are your customers easily finding what they need?  Are you online buying experience easy and intuitive?  Are your employees keen to stop what they are doing to help customers?

 

Find out what customers are asking for on the front lines.  Engage your employees to find out out what products customers are looking for.  Empower sales associates to check inventory from their phones.  Get employees to tell you what frustrates them and how they think you can improve the brand experience  for both customers and teams. 

Get more customers enrolling in loyalty programs and downloading e-commerce apps with “one click” opt-in at point of payment.  No more delays at checkout while cashiers adds customer contact info. Drive online orders with personalized product offers. 

 

Save on delivery costs, by making it easy for customers to pick up orders in-store or curb-side pickups with 2 way text communications. Personalize customer communications to increase engagement and brand loyalty, visit frequency and spend. 

 

Find out how your floor staff and cashiers are impacting your customers' experience.  Understand how to attract, develop and keep great staff. Know who your top performers are and who to promote.  Acknowledge and reward team members to scale desired behaviours. 

 

Spend less time analyzing reports and more time on the floor with review and performance alerts for customer, employee, marketing and sales. 

In-Store and Curbside Pickup Management 

Make it easy for customers to pickup orders.

Give customers a choice about how and when they receive their orders.  Drive in-store traffic to build your brand experience.

Easily manage In-store pickups, increase in-store traffic and reduce delivery costs. Keep customers in the loop with 2 way text communications.

 

  • Receive orders from your POS system

  • Counter, curbside or delivery pickup

  • Text when orders are ready

  • Send text reminders with pickup details

  • Get curbside arrival alerts

  • Let them know you’ll  be right out.

  • Get feedback after every order.

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Customer Feedback and Relationship Management

Show customers you care. Get feedback after every visit. 

 

In a world that is constantly “raising the bar” on the brand experience, how do you compare?  Is your buyer finding what they need?  Is the buying experience easy and intuitive?  How about post sales support – delivery and returns?

Make it easy for customers to share their e-commerce and in-store experiences with you.  Feel confident that you are creating an exceptional brand experiences at every touchpoint.

  • Get customer feedback at payment or pickup

  • Promote good reviews to social sites

  • Send “come back soon” offers

  • Grow loyalty lists and app downloads

  • Alert store managers to poor experiences

  • Flag actions on customer comments

  • Track customer sentiments by associate, product, and store location, district or region

  • Compare ratings with other brands.

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Payment Apps with One Click
Loyalty Signup

One Click Loyalty Signup at Checkout

 

When you’ve got your customers attention- make it count. Grow loyalty lists at point of payment.  No more paper forms to fill in.  No more delays at checkout while cashiers adds customer contact info.

 

Keep cash lineups moving and get more customers enrolled with one click loyalty signup.

  • Customer branded payment apps in seconds

  • Loyalty signup offers presented at payment

  • Customer ID with phone & credit card

  • One tap loyalty confirmation

  • Customer autofills contact info on phone

  • Rewards and offers sent out on signup

  • Optional comment card after each visit

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Marketing ROI Management

Increase customer visits, basket and value.

Optimize marketing returns and retail sales with targeted marketing campaigns. Segment customers based on their demographics and purchase behaviours. Personalize in-store offers.

 

Know who your most valuable customers are.  Cross promote retail and pharmacy products and services.

 

Measure your marketing engagement and manage your marketing ROI by campaign, customer, location, product and channel.

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Employee Onboarding 

Reduce HR admin - orient new employees.

Welcome and orient new employees to your brand and culture. 

 

Create employee profiles that build a connected community digital community aligned around your vision.  Reduce administrative load by automating payroll forms.   

 

Provide a single access point with FAQs and quick links to employee facing applications.

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Employee Feedback and Relationship Management

Communicate, collaborate and stay agile to be competitive.

Create a feedback loop with your frontline associates. Find out what customers are saying about their experience with your brand.

 

Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.Give employees a voice to understand how to attract great staff and reduce costly turnover.

Build a strong community spirit with shared team profiles. Support team members with accolades and acknowledgement for their ideas and personal contributions.​

 

Provide a single access  point to all your HR systems  on their phones- scheduling, payroll, training and policies.

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Management Coach

Spend less time analyzing dashboards, more time being productive.

Spend less time analyzing dashboards, more time being productive.

 

Get all your employee personal data, sentiment and productivity data in one place.  Benchmark KPI against targets, prior periods, brand and industry averages.

 

Empower unit managers to optimize performance with KPI alerts, performance feedback and recommended actions.  Improve personal productivity with dynamically prioritized action  boards. 

 

Feel confident that management attention in directed where it is needed most.

 

Create collaboration between marketing, operations and HR managers by sharing insights across departments.

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