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Restaurant Experience
Management Solutions

Get customers back more often.  Attract and keep great staff.

Wondering how to serve more customers with less staff, and not create a negative service experience?

 

Are delivery costs putting more pressure on already shrinking margins. 

 

Are you losing customers to poor dining experiences without knowing why?

 

Incentivize guests to leave feedback after every visit or order.  Present loyalty sign up, app download  offers and new products or weekly specials  on your payment device.   Engage and motivate servers to make sure customers are happy with every dining experience. 

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Engage front and back of house to create amazing dining experiences

Both full service and quick service restaurants share common challenges. 9 out of 10 customers that have a bad experience, don't come back.  Restaurants are losing customers to their competitors without ever knowing why.

 

How do you keep customers choosing your brand over your competitors? How do you build a team culture that attracts and retains great staff?  How do you discover and fix problems before they impact your bottom line?. 

 

Raise review response rates from the industry average of 2%,  to over 40%.   Replace paper with digital comment cards.  Automatically ask for feedback after every transaction.  Offer feedback incentives and "come back offers" that keep customers coming back.  Make it easy for customers to join loyalty programs and download online ordering apps with one click at point of payment. 

 

​Get all reviews into a single dashboard and respond in real-time. Alert managers to solve guest concerns before you lose customers. . See how your ratings compare to your competitors.  Compare servers, menu items and marketing campaign performance to location and industry benchmarks.

Find out what your frontline servers know about your customers and operations.  Give them a voice to tell you what they're proud of and what frustrates them.  Share ideas on team post boards and take regular team "pulse checks".  Know who your top performers are and who to promote.  Acknowledge and reward excellence. 

Save on delivery costs, by making it easy for customers to pickup orders at counter or curb-side pickups with 2 way text communications.  Send targeted, personalized promotions that increase brand loyalty, visit frequency and spend. 

In-Store and Curbside Pickup Management 

Make it easy for customers to pickup orders.

Give customers a choice about how and when they receive their orders.  Drive in-store traffic to build your brand experience.

Easily manage In-store pickups, increase in-store traffic and reduce delivery costs. Keep customers in the loop with 2 way text communications.

 

  • Receive orders from your POS system

  • Send them to your order pickup management app for packers and curbside runners

  • Text customers and delivery drivers when orders are ready

  • Send text notifications with pickup details

  • Get curbside driver arrival alerts

  • Let them know you’ll  be right out.

  • Get feedback after every order.

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Customer Feedback and Relationship Management

Show customers you care. Get feedback after every visit. 

 

In a world that is constantly “raising the bar” on the brand experience, how do you compare?  Is your buyer finding what they need?  Is the buying experience easy and intuitive?  How about post sales support – delivery and returns?

Make it easy for customers to share their e-commerce and in-store experiences with you.  Feel confident that you are creating an exceptional brand experiences at every touchpoint.

  • Get customer feedback at payment or pickup

  • Promote good reviews to social sites

  • Send “come back soon” offers

  • Grow loyalty lists and app downloads

  • Alert store managers to poor experiences

  • Flag actions on customer comments

  • Track customer sentiments by associate, product, and store location, district or region

  • Compare ratings with other brands.

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Payment Apps with One Click
Loyalty Signup

One Click Loyalty Signup at Checkout

 

When you’ve got your customers attention- make it count. Grow loyalty lists at point of payment.  No more paper forms to fill in.  No more delays at checkout while cashiers adds customer contact info.

 

Keep cash lineups moving and get more customers enrolled with one click loyalty signup.

  • Customer branded payment apps in seconds

  • Loyalty signup offers presented at payment

  • Customer ID with phone & credit card

  • Customer autofills contact info on phone

  • Text and email loyalty confirmation

  • Rewards and offers sent out on signup

  • Optional comment card after each visit

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Marketing ROI Management

Increase customer visits, basket and value.

Are "blanket" promotions cutting into your profit margins? Are you offering discounts to customers who are happy to pay full price?

 

Optimize marketing returns and customer value by personalizing your offers.  Target specific changes to buying behaviours with promo campaigns . Segment customers on their demographics, visit frequency, average basket and/or product preferences. 

 

Know who your most valuable customers are and keep them coming back.  Regain lost customers. 

 

Measure your marketing engagement and manage your marketing ROI by campaign, customer, location, product and channel.

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Employee Onboarding 

Reduce HR admin - orient new employees.

Welcome and orient new employees to your brand and culture. 

 

Create employee profiles that build a connected community digital community aligned around your vision.  Reduce administrative load by automating payroll forms.   

 

Provide a single access point with FAQs and quick links to employee facing applications.

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Employee Feedback and Relationship Management

Communicate, collaborate and stay agile to be competitive.

Create a feedback loop with your frontline associates. Find out what customers are saying about their experience with your brand.

 

Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.Give employees a voice to understand how to attract great staff and reduce costly turnover.

Build a strong community spirit with shared team profiles. Support team members with accolades and acknowledgement for their ideas and personal contributions.​

 

Provide a single access  point to all your HR systems  on their phones- scheduling, payroll, training and policies.

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Management Coach

Spend less time analyzing dashboards, more time being productive.

Spend less time analyzing dashboards, more time being productive.

 

Get all your employee personal data, sentiment and productivity data in one place.  Benchmark KPI against targets, prior periods, brand and industry averages.

 

Empower unit managers to optimize performance with KPI alerts, performance feedback and recommended actions.  Improve personal productivity with dynamically prioritized action  boards. 

 

Feel confident that management attention in directed where it is needed most.

 

Create collaboration between marketing, operations and HR managers by sharing insights across departments.

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