XM | Industry Solutions
Realize your Return on Relationships™ (ROR)
Drive CX experience and relationship management software is designed for the marketing, operations, and human resources managers of expanding pharmacy, retail, restaurant and service chains.
They need to deliver a consistent brand experience across all locations. High volumes of customer transactions give them the opportunity to gain insights from customer and team feedback, engagement and sales data.
They want to deliver amazing consumer and workplace experiences as a strategy to grow brand loyalty, increase customer and team retention, and optimize sales and profits.
XM | Pharmacy Solutions
Build loyalty and trust with personalized healthcare and retail pharmacy solutions.
More and more pharmacists are feeling overwhelmed with administrative work. Make it easy for pharmacists to personalize health care.
Spend more time in front of patients. Streamline clinical services bookings. Get feedback after every clinical or retail visit.
Cross promote retail and pharmacy products and services with personalized communications. Use retail engagement to drive repeat return dispensary visits.
XM | Restaurant Solutions
Full-service & Quick-service restaurants strategies to get customers in more often.
Paper guest comment cards have traditionally been how restaurants collect guest feedback. Nowadays, they are largely ignored.
90% of customers decide not to return after a bad experience. Restaurants don't know they are losing customers or what problems are driving them away.
In the face of Intense competition and rapidly shrinking margins, It is essential that restaurants understand their customer experience and solve problems as they happen to keep them coming back.
Stop losing customers to your competitors and stay on top of changing dining trends.
XM | Retail Solutions
Unify E-commerce and In-store operations.
Unprecedented pressure to reduce the costs of service, while creating a more personalized customer experience is a challenge.
Retailers need to find ways to unify e-commerce and in-store operations to cross sell products and reduce delivery costs.
Spend less time analyzing reports to understand the what products and experience your customers want. Increase visit frequency and basket size with personalized marketing offers.
Know how to attract, coach and keep great employees. Reduce costly staff turnover.
XM | Service Solutions
Build your brand with customer feedback
Whether you provide taxi rides, home maintenance, automotive or spa services – make sure every service builds your brand.
Make it safe for your customers to give you honest feedback, in real-time. Don’t rely on next day emails that get missed or deleted.
Let your customers tell you about their service experience. Share feedback with your service teams as a coaching opportunity