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XM | Industry Solutions

Realize your Return on Relationships™ (ROR)

Drive CX experience and relationship management software is designed for the marketing, operations, and human resources managers  of expanding pharmacy, retail, restaurant and service chains.


They need to deliver a consistent brand experience across all locations.  High volumes of customer transactions give them the opportunity to gain insights from customer and team feedback, engagement and sales data. 

They want to deliver amazing consumer and workplace experiences as a strategy to grow brand loyalty, increase customer and team retention, and optimize sales and profits. 

There is lots of customer and employee experience software out there.  So, why Drive CX?

Our digital engagement apps make it easy to  . . .

  • engage customer and employees in real-time on the frontlines 

  • alert managers to poor experiences to solve problems before they lose customers.  

  • share feedback with frontline teams to raise accountability for the customer experience 

  • turn comments into dynamically prioritized actions on personal performance boards. 

  • facilitate collaboration between operations, marketing and HR with shared data and insights.  

  • connect sales to marketing data to personalize promotions and optimize marketing returns.

  • provide continuous performance feedback and role-based digital coaching. 


Our Brand Experience Management platform as APIs that get your data in one place, so you can leverage AI driven performance management. You don't have to change up your tech stack, but if you are missing some software we can help.  Our "pay-as-you-play" modular design means that you only pay for value delivered. Our robust platform may mean we can eliminate software redundancies and reduce IT costs.


AND, WE GUARANTEE IT!  We'll help you get significantly more feedback from your customers and teams.  If our experience and relationship management system doesn't help you convert feedback into actions that optimize brand loyalty, sales and profits, you don't pay.  30 Day Trail.  Cancel anytime, risk free.

Pharmacy clerk

XM | Pharmacy Solutions

Build loyalty and trust with personalized healthcare and retail pharmacy solutions.


More and more pharmacists are feeling overwhelmed with administrative work.  Make it easy for pharmacists to personalize health care.  


Spend more time in front of patients.  Streamline clinical services bookings. Get feedback after every clinical or retail visit. 


Cross promote retail and pharmacy products and services with personalized communications.  Use retail engagement to drive repeat return dispensary visits.

Learn more about Pharmacy XM Solutions

XM | Restaurant Solutions

Full-service & Quick-service restaurants strategies to get customers in more often.

Paper guest comment cards have traditionally been how restaurants collect guest feedback. Nowadays, they are largely ignored.


90% of customers decide not to return after a bad experience.  Restaurants don't know they are losing customers or what problems are driving them away.


In the face of Intense competition and rapidly shrinking margins, It is essential that restaurants understand their customer experience and solve problems as they happen to keep them coming back. 


Stop losing customers to your competitors and stay on top of changing dining trends.

Learn more about Restaurant  XM Solutions 

Restaurant Kitchen
Grocery store customer with cart

XM | Retail Solutions

Unify E-commerce and In-store operations.


Unprecedented pressure to reduce the costs of service, while creating a more personalized customer experience is a challenge.  

Retailers need to find ways to unify e-commerce and in-store operations to cross sell products and reduce delivery costs. 

Spend less time analyzing reports to understand the what products and experience your customers want. Increase visit frequency and basket size with personalized marketing offers.


Know how to attract, coach and keep  great employees. Reduce costly staff turnover. 

Learn more about Retail XM Solutions

XM | Service Solutions

car dealership sales representative and customer shaking hands
Build your brand with customer feedback

Whether you provide taxi rides, home maintenance, automotive or spa services – make sure every service builds your brand.

Make it safe for your customers to give you honest feedback, in real-time. Don’t rely on next day emails that get missed or deleted.

Let your customers tell you about their service experience. Share feedback with your service teams as a coaching opportunity

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