Hospitality Engagement Applications

Counter and Curbside Pickup Management

Reduce third party delivery costs by giving your customer the choice of counter pickup, curbside pickup or delivery, at point of order.

Let customers know their orders are ready with a “swipe of a finger”. Know when guests arrive and let them know how to pickup their orders. Understand how pickup and delivery is impacting your brand experience every minute of the day.

  • Receive orders from your POS system
  • Counter, curbside or delivery pickup
  • Text when orders are ready
  • Send text reminders with pickup details
  • Get curbside arrival alerts
  • Let them know you’ll  be right out.
  • Get feedback after every order.

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Customer Feedback and Relationship Management

In a world that is constantly “raising the bar” on the brand experience, how do you compare?  Is your buyer finding what they need?  Is the buying experience easy and intuitive?  How about post sales support – delivery and returns?

Make it easy for customers to share their e-commerce and in-store experiences with you.  Feel confident that you are creating an exceptional brand experiences at every touchpoint.

  • Get customer feedback at payment or pickup
  • Promote good reviews to social sites
  • Send “come back soon” offers
  • Grow loyalty lists and app downloads
  • Alert store managers to poor experiences
  • Flag actions on customer comments
  • Track customer sentiments by associate, product, and store location, district or region
  • Compare ratings with other brands.

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Payment Apps with Customer Engagement

Turn your payment app into a profit center that efficiently manages pickup orders and promotes offers and new products on your payment devices.

  • Send pickup orders to your packing station app
  • Present special offers on your payment device.
  • Signup customers to loyalty programs with a tap.
  • Identify customers with their loyalty ID, phone number, email or credit card for personalized offers.
  • Send “come back” offers to increase return visits.
  • Advertise events and offers on your payment device.
  • Get more online app downloads.

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Wi-Fi Landing Page with Loyalty Signup

Grow your marketing and loyalty lists with free WiFi. Promote new products and points programs on your WiFi landing page.

Add to your guest lists with one click opt-in.   Identify returning customers with their loyalty ID, phone number, email or credit card and track visit behaviour.

Automatically send to keep your restaurant “top of mind” and increase return visits. Get more online app downloads for pickup or delivery.

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Marketing ROI Management

Increase customer frequency, spend and value

Get customers back more often with with targeted marketing campaigns. Segment customers based on their demographics and purchase behaviours. Personalize restaurant offers.

Cross promote and up-sell pickup, delivery and eat-in. Know who your most valuable customers are and how to keep them coming back.  Get lapsed customer re-engaged with your brand.

Measure your marketing engagement and manage your marketing ROI by campaign, customer, location, product and channel.

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Employee Onboarding

Reduce HR admin – orient new employees

Welcome and orient new employees to your brand and culture.  Create employee profiles that build a connected community digital community aligned around your vision.  Reduce administrative load by automating payroll forms.   Provide quick links to welcome videos, employee applications and FAQs.

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Employee Feedback and Relationship Management

Communicate, collaborate, innovate to stay competitive.

Give employees a single access  point to all your HR apps on their phones- scheduling, payroll, training and policies.

Help your organization stay agile and responsive. Create a feedback loop with your frontline associates. Find out what customers are saying about their experience with your brand.

Understand what it takes to attract great staff and reduce costly turnover by giving employees a voice.

Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.

Support team members with accolades and acknowledgement for their ideas and personal contributions.

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Team Coach

Spend less time analyzing dashboards, more time being productive.

Get all your employee personal data, sentiment and productivity data in one place.

Empower your managers to realize their peak performance with KPI alerts, performance feedback and recommended actions.  Feel confident that management attention in directed where it is needed most.

Benchmark KPI against targets, prior periods, brand and industry averages. Improve personal productivity with dynamically prioritized action  boards.

Facilitate inter-departmental collaboration by sharing insights across management silos from a central database.

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Consult with our Digital Engagement Professionals

Find out how engaging customers and teams in real-time builds your brand and your bottom line