A Message from the Facilitator: Dale Dubberley

 

Hi I’m Dale.  Unfortunately, if you are thinking that it's become more challenging  out there, you are right!  Competition is intense, costs are rising, technology is moving way to fast for most companies to keep pace. 

 

I help executives who are responsible for growth in mid-sized retail and service companies face those challenges and compete effectively with industry giants to predictably meet or exceed their growth targets with less stress.

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How I help my clients:

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If you are like most growth executives, you think you should be meeting your growth targets every month, your customers' experience should always be flawless, and you should be constantly finding new ways to stand out from your competitors.  

 

Those expectations can sometimes can sometimes make work feel like an uphill battle that can become overwhelming.  Poor reviews on social sites despite your best efforts can be discouraging. The pressure to meet growth targets is a constant source of stress that can start to affect your personal life.

 

And, the rules of the game keep changing. Technology is moving at warp speed!  Big brands seem to have massive tech budgets to build and support what they need to get ahead.  They are constantly eroding your market share with innovation that gives them an impossible "unfair competitive advantage".

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Imagine being able to level the playing field with access to the same tools and strategies that he "big guys" used to dominate their markets.  And, use them to lead in your market niche with above-industry growth.  If there is a poor experience, your team fixes the problem, before you lose sales.  You are meeting growth targets with predictability and less effort.  Your NPS score is up 150%.  Customer lifetime value is up 25%. Frontline team productivity is up 59%.  These are the kinds of outcomes I help retailers achieve. 

 

How do we do that?  First step, create an unbeatable brand strategy so you rise above your competitors.  Then leverage the power of digital engagement and AI technology to create deeper, supportive relationships with your customers and frontline teams.  

 

You don't need a team of programmers and AI scientists for a customized, cutting edge solution tailored to your needs.  And, when your technology investments is perfectly aligned with your brand strategy you will see results within the first 3 months. In fact, we guarantee you will see an increase in your growth metrics, or you don't pay.  

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A Unique Approach to Radical Retail Growth:  

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A key element of my approach is what I call the Relationship Management Growth Flywheel.  It is the unique methodology to create an unstoppable growth momentum. 

 

Team "buy in" is one of the 3 primary reasons growth initiatives either succeed or fail.  That's why we apply transformational relationship management principles using digital engagement apps that get your entire company excited about being part of your company's success. 

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This six-part “Radical Retail Growth Mastery roundtable series ” offers a practical, step by step guide to achieving growth sustainable growth and market dominance.  Here what you will learn in each session: 

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• Part 1  - Craft a winning brand strategy that gives you an unfair competitive edge.

• Part 2 - Transform customer feedback into more sales

• Part 3 - Boost frontline team engagement and productivity.

• Part 4 - Turbo Charge Your Marketing ROI with Personalization 

• Part 5 - Optimize margins with operational efficiencies using AI.

• Part 6 - Create fanatical brand loyalty for "recession-proof" growth.

 

The growth management frameworks we teach can be used with any software tools.  However, I can often help retailers get more "bang from their technology buck" with a plug-and-play growth management platform that gives them access to cutting edge digital engagement apps and AI at a fraction of the cost of in-house development,  You get immediate access to AI algorithms that power growth so you can avoid the risk of falling too far behind.  We'll customize your solutions for your unique requirements so you and your team reach peak performance!

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Proof That This Works! 

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I’ve personally used this system in my own retail and food service business to win consumer choice awards, drive 20% year-over-year growth, and achieve double the industry average profits across multiple locations for years.

 

These are some of the same management frameworks and principles used by Amazon, Best Buy, Nike and many more to achieve market dominance.  I’ve bundled them into a cost-effective, step-by-step growth management system that makes powerful technology accessible and affordable to mid-sized retailers.

 

With these systems are in place, our clients see immediate gains in customer satisfaction and customer lifetime value.  

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One of my clients, a regional pharmacy chain, saw a 150% increase in their NPS score in just 3 months with real-time customer experience management using POS data.  Not only did their NPS improve, their COO was significantly less stressed knowing there were no hidden operational issues costing him customers.

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But don’t just take my word for it—here’s what some of my clients have to say:​