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Turn Customer Feedback into More Sales

Then join us for Part 1 of a 4 Part Webinar Series on

"How to Grow Sales and Profits with Digital Engagement"

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DATE
Wednesday Dec 7, 2022

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TIME
11:00 AM to 12:00 PM PST
1:00 PM to 2:00 PM CDT
2:00 PM to 3:00 PM EST

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Do you ever wonder  . .

  • Am I losing valuable customers to frustrating experiences?

  • Are  my teams delivering the brand experience my customers want?  

  • Are my competitors eroding our market share with innovation?

 

Well, you are not alone.  Just for a moment…picture yourself confident that every customer leaves happy. That you have an early warning signal for any operational issues.  Your market share is expanding. And, sales growing. 

 

Keep that image in mind as you sign up for Part 1 of our 4 part series on how to grow sales and profits with relationship management.  You'll learn how to: 

  • Get 25-40% of customers telling you why they love you, and what to fix!

  • Increase your Net Promoter Score by up to 150% and get more customers referring your business.

  • Grow your marketing lists by 25% with one tap signup.

  • Increase customer visits and spend by up to 20%, by increasing visits.

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Turn Customer Feedback into More Sales  - a webinar designed to help you achieve surprising results.  Here are a couple of our success stories. 

  • Kelly, CEO of Romer's Burgers - Kelly told us he learned more about what his customers after one week with us, than he did spending $30K with a market research firm. After 3 months, he had over 11,986 reviews over 4 locations. And, he was able to engage his frontline teams to be more accountable for delivering exceptional customer experiences.

  • Derek, Director of Operations at Murphys Pharmacies - After working with us, Derek was able to get 25% of his customers telling him what they loved and what they wanted him to fix. Now he gets alerted to problems as they happen, and solves them before they negatively impact the bottom line!​ 

 

Impressive, right?  If you are a marketing or operations manager, we’re going to break down the process we use to turn feedback into more sales. 

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Hi I'm Dale.  I understand how challenging it can be keeping up with changing consumer and workplace trends, new competitors AND shrinking margins.  As a founder and CEO of retail, restaurant, manufacturing and service companies. I've had my share of challenges and sleepless nights!

What I have learned, is that companies that make customer and team relationships their primary focus, typically lead their industry.  They are continuously communicating, collaborating and innovating to deliver amazing customer experiences.  Apple, Disney, LuluLemon, Target and Starbucks are just to name a few. 

 

Applying key relationship management principles In my own businesses,  I was fortunate enough to sustain a 20% growth with 2 x industry average profits for many years.

Today, I help marketing, operations and HR managers of retail and hospitality do the same with a systematic approach to relationship management by engaging customers and teams on the front lines.  

On the customer side, you'll see increases in customer satisfaction, visit frequency and spend.  On the employee side, less stressed, more productive frontline managers with high performing staff that stay longer. 

 

I hope you'll join me in Part 1 of our 4 part webinars series on how to grow sales and profits with relationship management.  If you’re struggling with declining sales,  high turnover,  shrinking margins or market share, it’s time to take a more customer centric approach. 

 

Register for Part 1 - Customer Value Optimizer: Turn Customer Feedback int More Sales