XM Blog

What Customers of Big Box Stores Want You to Know!

There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...

Transforming Retail B2C Logistics with Robotics and AI

A blog on how robotics and AI are transforming Retail B2C Logistics for operations efficiency and a better customer experience.

What’s Your Return on Relationships?

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff

Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...

Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? Are you...

5 Ways to Rise Above the "Great Resignation"

5 ways to foster a great workplace culture that makes it easy to attract and keep great people. Measure your success with your ROR score.

How agile are your operations?

During the last 2 years, some organizations have accelerated their growth, some have greatly diminished operations and others simply...

How Do You Turn Customer Feedback into More Sales?

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...