XM Blog

What Customers of Big Box Stores Want You to Know!

There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...

What’s Your Return on Relationships?

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff

Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...

How Do You Turn Customer Feedback into More Sales?

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...