Turn Feedback into Actions
that grow sales and profits.
We help retail and hospitality chains realize their return on relationships with experience management software. Get customers back more often. Retain high performing employees.
When sales decline, companies often respond by increasing their marketing activities. But, what if your customers come in for a promotion and have a disappointing experience? Perhaps they didn't get a warm welcome, or had a poor service experience. Maybe the item they came in for wasn't available. Or, they had to wait a long time to order or pay.
When that happens - your marketing may be causing you to lose more customers, faster!
A great customer experience starts with engaged, enthusiastic employees. Problems with operations can cause you to lose valued customers and employees. Frontline employees get tired of dealing with upset customers and leave. Losing well trained staff degrades the quality of your customer service.
Your business is in a downward spiral.
We fix this problem!
Realize your Return on Relationships (ROR™).
Get 25% to 40% of your customers telling you what they love about you and what they want you to fix. Turn feedback into actions that keep customers coming back. Grow customer lifetime value by up to 25% with one-tap loyalty signup. Attract and keep great employees with a positive workplace culture. Increase team productivity up to 23% with engagement. Get between 20% and 40% marketing ROI with personalized promotions. Continuously optimize operations with KPI trend management.
Get insights - take actions - drive growth
How Does Total Experience Management Grow Sales and Profits?
Engage Customers to Increase Sales - Engage Employees to Optimize Operations
1. Connect with Customers
Get feedback in real-time. Send “come back” offers to increase return visits. Promote good reviews. Build loyalty marketing enrolment
Learn about CXM
2. Engage Employees
Resolve problems as they happen. Know how to attract and keep great staff. Create frontline brand ambassadors.
Learn about EXM
Drive CX
connecting people, data and insights
Learn how to:
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get more customer and employee feedback
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strengthen brand loyalty with digital engagement
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increase customer lifetime value
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reduce employee turnover
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grow promotion engagement and marketing ROI
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optimize employee productivity
10 Essential Strategies to Grow Sales and Profits with Total Experience and Relationship Management (TXM)
Are you fully realizing your "Return on Relationships™"
Ask yourself these questions
Do you know why your customers chose you, so you can leverage your competitive advantage?
Can you say with 100% confidence that every customer leaves happy?
Do you have effective strategies to reduce employee turnover and labor margins?
Can you send personalized promotions that predictably increase visits and spend?
Are you empowering managers with performance feedback and productivity tools?
If you answer is a resounding YES! Congratulations, you are fully realizing your return on relationships.
If not, we can help you with a step by step approach to get the most from experience and relationship management. You will see increased customer lifetime value, reduced employee turnover and more efficient operations.
Want to get started? Complete a short questionnaire to calculate your ROR score. You'll get a report that shows you where your relationship management is strong and where there are opportunities to strengthen engagement to grow sales and profits.
There is lots of customer and employee experience software out there. So, why Drive CX?
Our dashboards and digital engagement apps make it easy to . . .
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engage customer and employees in real-time on the frontlines
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alert managers to poor experiences to solve problems before they lose customers.
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share feedback with frontline teams to raise accountability for the customer experience
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turn comments into dynamically prioritized actions on personal performance boards.
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facilitate collaboration between operations, marketing and HR with shared data and insights.
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connect sales to marketing data to personalize promotions and optimize marketing returns.
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provide continuous performance feedback and role-based digital coaching.
Our API based platform means you don't have to change up your tech stack. We'll connect your software and data for a holistic view of your company. Our "pay-as-you-play" modular design means that you only pay for value delivered. Our robust platform may mean we can eliminate software redundancies and reduce IT costs.
AND, WE GUARANTEE IT! We'll help you get significantly more feedback from your customers and teams. If our experience and relationship management system doesn't help you convert feedback into actions that optimize brand loyalty, sales and profits, you don't pay. 30 Day Trail. Cancel anytime, risk free.
Employee Experience and Relationship Management (EX/ERM)
Alert managers to poor experiences in real-time.
Flag action to immediately solve problems, before they impact the bottom line.
Marketing Relationship and ROI Management
Segment customers into buying groups.
Personalize marketing communications to increase customer visits and spend.
Performance Alerts and KPI Management
Track key performance indicators by role.
Make recommendations to build brand loyalty, increase sales and optimize operating margins.
Drive CX | Experience Management Platform (XM)
Our database gets all your customer, employee, marketing and sales data in one place.
Drive CX | Digital Engagement Apps
Our digital apps to connect you with customers and teams in real-time on the frontlines.
Our job?
Empower teams to create amazing customer experiences.
Your job?
Watch your sales and profits grow.
“A 5% increase in customer retention can result in up to a 95% increase in profits.” (Bain & Co)
“If you look after your staff, they’ll look after your customers. It’s that simple.” (Richard Branson)
10-20%
Increase
NPS Score
25-40%
Review
Engagement
25-35%
Offer
Engagement
12-25%
Loyalty
Enrolment
2x
Industry Average Profits
We're proud of our numbers
Communicate, Collaborate, Innovate
Drive CX is a Total Experience Management (TXM) platform with digital engagement apps that empowers you to:
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Keep customers choosing you over your competitors. Build customer brand loyalty by acting on customer and employee feedback in real-time.
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Stop losing high performing employees. Improve staff retention by engaging frontline teams and turning them into brand ambassadors.
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Grow your marketing returns. Increase customer visit frequency and spend by segmenting customers and personalizing promotions.
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Optimize operations and margins. Team performance benchmarking, digital coaching and team productivity tools.