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Drive Growth with Exceptional
Brand Experiences 

Revolutionizing brand experience management with digital engagement and AI.

Are you losing customers to competitors?

Is Amazon eating your lunch? Do your customers sometimes have disappointing experiences?  Perhaps they didn't get a warm welcome, or couldn't find anyone to help them.  Maybe the item they came in for was out of stock.  Or, they walked out due to long checkout lines. Perhaps ordering online was frustrating. Hidden operational issues could be costing you sales.

Do you have a revolving door of employee turnover?

A great customer experience starts with engaged, enthusiastic employees.  Frontline employees that continuously deal with upset customers and don't feel valued will leave.  Turnover is expensive!  And, losing well trained staff makes delivering a consistently excellent customer experience challenging. 

Are promotional discounts eroding your product margins? 

When sales decline, companies often respond with sales events and discounting.   But that trains your customers to wait for sales and cuts into already slim profit margins.  What if you didn't have to discount to clear inventory and get customers in the door?  

Get solutions to these problems and drive exponential growth!

Unlock the Secrets of Exponential Retail Growth

This book will guide you through how to create a retail brand so strong, you'll never have to worry again about competitors “eating your lunch”.

 

Learn how to apply the same management principles that Jeff Bezos used to transform Amazon from a struggling brand into today's retail giant.

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SEND TO A COLLEAGUE

If you know of someone who could benefit from this book 

please send them this link. 

5 steps to Drive Growth with Brand Experience Management

Step 1

ASSESS YOUR

BRAND POWER

Discover you relationship management score. Plan to put the WOW in your brand experience.

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Step 2

CONNECT WITH CUSTOMERS

Grow brand loyalty with realtime feedback. Solve problems as they happen before your lose sales.

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Step 3

ENGAGE YOUR

TEAMS

Share feedback. Engage your frontline teams in delivering an exceptional brand experience.

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Learn more

Step 4

TURBO CHARGE PROMOTIONS

Create highly effective personalized promotions that maximize sales and minimize discounts. 

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Step 5

GROW YOUR PROFIT MARGINS

Harness the power of AI with performance alerts and recommended actions for driving brand growth. 

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150%

Higher

NPS Scores

25-38%

More 5 Star

Reviews

25-35%

Higher Offer

Engagement

12-25%

More Loyalty

Enrolment

Up to 23%

Higher Team Productivity

We're proud of our numbers

Here's what our clients say . . . 

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There is lots of customer and employee experience software out there.  So, why Drive CX?

Our 5 step growth process will raise communication, collaboration and innovation to help you create an unfair competitive advantage.  Our digital engagement apps leverage checkout, order pickup and service interactions to drive brand loyalty.   Our "all in one" experience management platform makes it easy to harness the power of AI for optimum team performance. 

  • Deliver exceptional in-store customer service with less staff overhead.  

  • Get feedback and grow loyalty at point of payment, service and product delivery.

  • Alert store managers to solve problems before you lose customers, employees and sales

  • Showcase your commitment to excellence by LIVE streaming 5 star reviews. 

  • Create a brand culture that attracts and keeps great people to reduce costly turnover.  

  • Provide continuous performance feedback and role-based digital coaching

  • Multiply your return on promotions with personalized, targeted campaigns.  

  • Optimize operations and grow profits with AI generated performance management.

 

We'll help you get the most from your current tech stack by "connecting the dots".  Get all of your experience management data in one place to harness the power of AI.  Optimize your technology spend with API integrations and elimination of software redundancies.

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Ask yourself these questions 

 Do you know why your customers chose your brand over others?

 

 Can you say with 100% confidence that every customer leaves happy?

 Are you getting the best from your employees, or are they just "showing up"?

 Do your promotions predictably increase sales without excessive discounts?

 Do your managers feel empowered with performance management tools?

If you answer is a resounding YES!  Congratulations, you are fully realizing your return on relationships.

 

If not, we can help you with a step by step approach to achieving increased customer lifetime value, reduced employee turnover and more efficient operations. 

Complete a short questionnaire to calculate your ROR score.  You'll get a report that shows you where your relationship management is strong and what opportunities you may be missing to strengthen brand loyalty and grow sales and profits. 

Get your relationship score and assessment report.
Learn how to increase your "Return on Relationships"

Feature Digital Engagement App
AI Assisted In-store Customer Service Management

Exceptional in-store customer service for a fraction of the cost. 

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Boost Your Bottom Line: Tips for Improving Productivity and Customer Service in Retail

As a VP of Operations in retail, you may be grappling with the challenge of maintaining exceptional customer service in the face of high associate turnover, escalating labor costs and staff shortages.   

✅  Ask for feedback after every customer service interaction
✅  Make it easy for customers to find items with QR code access to self-service
✅ 
Direct connect customers to the right associate
✅  Take the load off your customer service desk
✅  Empower your associates to get more done in a day

Total Experience Management Growth Flywheel (TXM) 

Realize Your Return on Relationships (ROR)TM
A framework for growing sales and profits with digital engagement
1. Connect with Customers

Get feedback in real-time. Send “come back” offers to increase return visits.  Promote good reviews. Build loyalty marketing enrolment

Learn more about 
Customer Experience Management
2. Engage Employees

Resolve problems as they happen.
Know how to attract and keep great staff. Create frontline brand ambassadors.

Learn more about
Employee Experience Management
Drive CX 
connecting people, data and insights

Communicate, Collaborate, Innovate

Total Experience Management | Drive CX | TXM

Drive CX is a Total Experience Management (TXM) platform with digital engagement apps that empowers you to:

 

  • Keep customers choosing you over your competitors.  Build customer brand loyalty by acting on customer and employee feedback in real-time.  ​

  • Stop losing high performing employees. Improve staff retention by engaging frontline teams and turning them into brand ambassadors.   

  • Grow your marketing returns. Increase customer visit frequency and spend by segmenting customers and personalizing promotions.

  • Optimize operations and margins.  Team performance benchmarking, digital coaching and team productivity tools. 

Remove communication barriers between department managers, unit managers and frontline workers. 
Let us show you how you can grow sales and profits with digital engagement and AI
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