Drive Business Growth with
Drive CX, the leading Total Experience Management Platform with Real-Time Feedback
Our retail customer service, branded checkout with customer feedback, and team communication apps help retailers deliver exceptional customer and team experiences. Serve more customers with less staff. Alert managers to quickly solve problems before they impact customer satisfaction and employee turnover. Send offers that increase customer visits and spend.
Showcase your commitment to customer service excellence by streaming live 5 star reviews on your website.
Boost Your Bottom Line: Tips for Improving Productivity and Customer Service in Retail
As a VP of Operations in retail, you may be grappling with the challenge of maintaining exceptional customer service in the face of high associate turnover, escalating labor costs and staff shortages.
This month, we are focused on new ways to elevate your customer service standards while reducing associate staff overhead. We want to show you how to make it EASY to give exceptional retail customer service and get valuable real-time customer feedback.
Don't miss out on this opportunity to take your operations to the next level!
Are you worried you may be losing customers to competitors?
Do your customers sometimes have disappointing experiences? Perhaps they didn't get a warm welcome, or couldn't find anyone to help them. Maybe the item they came in for was out of stock. Perhaps ordering online was frustrating. Or, they walked out due to long checkout lines.
Are you finding it hard to keep up with the revolving door of employee turnover?
A great customer experience starts with engaged, enthusiastic employees. Frontline employees that continuously deal with upset customers and don't feel valued will leave. Losing well trained staff makes delivering a consistently excellent customer experience difficult.
Are your wondering if you marketing campaigns could be more effective?
When sales decline, companies often respond by increasing their marketing budget. Are your marketing campaigns annoying customers or building brand affinity. Can you measure sales lift and promotions ROI on every marketing campaign?
We can help with these challenges!
Here are some of the results our customers are seeing:
25% to 38% of customers telling them what they love and what they want them to fix.
25% increase in loyalty enrolment and app downloads with one-tap opt-in
150% increase in NPS score with real-time manager alerts to poor experiences.
A decrease in staff turnover with a culture that keeps valuable team members longer
More engaged employees with up to 23% more efficiency
Up to a 20% increase in customer visits and spend with personalized promotions.
- Optimized business processes with performance alerts and KPI trend management.
Get insights - Take Actions - Drive Growth
Learn how to:
get more customer and employee feedback
strengthen brand loyalty with digital engagement
increase customer lifetime value
reduce employee turnover
grow promotion engagement and marketing ROI
optimize employee productivity
10 Essential Strategies to Grow Sales and Profits with Total Experience and Relationship Management (TXM)
How Does Digital Engagement
Grow Sales and Profits?
Engage Customers to Increase Sales - Engage Employees to Optimize Operations
1. Connect with Customers
Get feedback in real-time. Send “come back” offers to increase return visits. Promote good reviews. Build loyalty marketing enrolment
Learn more about
Customer Experience Management
4. Optimize Operations
AI analytics generating KPI alerts, performance feedback. Prioritized action boards, and digital coaching.
Learn about KPI Alerts
Key Performance Indicators
2. Engage Employees
Resolve problems as they happen. Know how to attract and keep great staff. Create frontline brand ambassadors.
Learn more about
Employee Experience Management
connecting people, data and insights
3. Personalize Marketing
Send personalized marketing offers that increase visits, spend and brand loyalty. Optimize marketing ROI.
Learn about Promo ROI
Maximize Marketing Returns
Find out how you can grow sales and profits with digital engagement
Drive CX | Digital Engagement Apps
Our digital apps to connect you with customers and teams in real-time on the frontlines.
Empower teams to create amazing customer experiences.
Communicate, Collaborate, Innovate. Watch your sales and profits grow.
“A 5% increase in customer retention can result in up to a 95% increase in profits.” (Bain & Co)
“If you look after your staff, they’ll look after your customers. It’s that simple.” (Richard Branson)
Drive CX | Experience Management Platform (XM)
Our database gets all your customer, employee, marketing and sales data in one place.
There is lots of customer and employee experience software out there. So, why Drive CX?
Our dashboards and digital engagement apps make it easy to . . .
engage customer and employees in real-time on the frontlines
alert managers to poor experiences to solve problems before they lose customers.
share feedback with frontline teams to raise accountability for the customer experience
turn comments into dynamically prioritized actions on personal performance boards.
facilitate collaboration between operations, marketing and HR with shared data and insights.
connect sales to marketing data to personalize promotions and optimize marketing returns.
provide continuous performance feedback and role-based digital coaching.
Our API based platform means you don't have to change up your tech stack. We'll connect your software and data for a holistic view of your company. Our "pay-as-you-play" modular design means that you only pay for value delivered. Our robust platform may mean we can eliminate software redundancies and reduce IT costs.
AND, WE GUARANTEE IT! We'll help you get significantly more feedback from your customers and teams. If our experience and relationship management system doesn't help you convert feedback into actions that optimize brand loyalty, sales and profits, you don't pay. 30 Day Trail. Cancel anytime, risk free.
Are you fully realizing your "Return on Relationships™"
Ask yourself these questions
Do you know why your customers chose you, so you can leverage your competitive advantage?
Can you say with 100% confidence that every customer leaves happy?
Do you have effective strategies to reduce employee turnover and labor margins?
Can you send personalized promotions that predictably increase visits and spend?
Are you empowering managers with performance feedback and productivity tools?
If you answer is a resounding YES! Congratulations, you are fully realizing your return on relationships.
If not, we can help you with a step by step approach to get the most from experience and relationship management. You will see increased customer lifetime value, reduced employee turnover and more efficient operations.
Want to get started? Complete a short questionnaire to calculate your ROR score. You'll get a report that shows you where your relationship management is strong and where there are opportunities to strengthen engagement to grow sales and profits.
Get Your Relationship Score and Personalized Report
Get your customer, employee, marketing and sales data in one place
Drive CX | Experience Management Platform (XM)
up to 23%
We're proud of our numbers
Communicate, Collaborate, Innovate
Drive CX is a Total Experience Management (TXM) platform with digital engagement apps that empowers you to:
Keep customers choosing you over your competitors. Build customer brand loyalty by acting on customer and employee feedback in real-time.
Stop losing high performing employees. Improve staff retention by engaging frontline teams and turning them into brand ambassadors.
Grow your marketing returns. Increase customer visit frequency and spend by segmenting customers and personalizing promotions.
Optimize operations and margins. Team performance benchmarking, digital coaching and team productivity tools.