Drive Retail Growth with
Exceptional Brand Experiences.
Drive CX, revolutionizing brand management with digital engagement and AI.
-
Serve more customers with less staff using in-store customer service management.
-
Real-time feedback and responses at point of payment, service and product delivery.
-
Showcase your commitment to excellence by LIVE streaming 5 star reviews.
-
Engage store associates in creating exceptional customer and workplace experiences.
-
Multiply your return on promotions with personalized, targeted marketing offers.
-
KPI alerts and actions for underperforming products, employees, stores, districts and regions.
Boost Your Bottom Line: Tips for Improving Productivity and Customer Service in Retail
As a VP of Operations in retail, you may be grappling with the challenge of maintaining exceptional customer service in the face of high associate turnover, escalating labor costs and staff shortages.
Are you worried you may be losing customers to competitors?
Do your customers sometimes have disappointing experiences? Perhaps they didn't get a warm welcome, or couldn't find anyone to help them. Maybe the item they came in for was out of stock. Perhaps ordering online was frustrating. Or, they walked out due to long checkout lines.
Are you finding it hard to keep up with the revolving door of employee turnover?
A great customer experience starts with engaged, enthusiastic employees. Frontline employees that continuously deal with upset customers and don't feel valued will leave. Losing well trained staff makes delivering a consistently excellent customer experience difficult.
Are your wondering if you marketing campaigns could be more effective?
When sales decline, companies often respond by increasing their marketing budget. Are your marketing campaigns annoying customers or building brand affinity. Can you measure sales lift and promotions ROI on every marketing campaign?
We can help with these challenges!
Here are some of the results our customers are seeing:
-
25% to 38% of customers telling them what they love and what they want them to fix.
-
25% increase in loyalty enrolment and app downloads with one-tap opt-in.
-
150% increase in NPS score with real-time manager alerts to poor experiences.
-
More engaged employees with up to 23% more efficiency and lower turnover.
-
Up to a 20% increase in customer visits and spend with personalized promotions.
- Optimized business processes with performance alerts and AI recommended actions.
Get insights - Take Actions - Drive Growth
Total Experience Management Growth Flywheel (TXM)
Realize Your Return on Relationships (ROR)TM
1. Connect with Customers
Get feedback in real-time. Send “come back” offers to increase return visits. Promote good reviews. Build loyalty marketing enrolment
Learn more about
Customer Experience Management
2. Engage Employees
Resolve problems as they happen. Know how to attract and keep great staff. Create frontline brand ambassadors.
Learn more about
Employee Experience Management
Drive CX
connecting people, data and insights
Find out how you can grow sales and profits with experience management
10 Essential Strategies to Grow Sales and Profits with Total Experience and Relationship Management (TXM)
Learn how to:
-
get more customer and employee feedback
-
strengthen brand loyalty with digital engagement
-
increase customer lifetime value
-
reduce employee turnover
-
grow promotion engagement and marketing ROI
-
optimize employee productivity
Are you fulling realizing your Return on Relationships (ROR)™?
Ask yourself these questions
Do you know why your customers chose your brand over others?
Can you say with 100% confidence that every customer leaves happy?
Are you getting the best from your employees, or are they just "showing up"?
Do your promotions increase visits and spend without excessive discounts?
Do your managers feel empowered with performance feedback and productivity tools?
If you answer is a resounding YES! Congratulations, you are fully realizing your return on relationships.
If not, we can help you with a step by step approach to achieving increased customer lifetime value, reduced employee turnover and more efficient operations.
Complete a short questionnaire to calculate your ROR score. You'll get a report that shows you where your relationship management is strong and what opportunities you may be missing to strengthen brand loyalty and grow sales and profits.
Get Your Relationship Score and Personalized Report
Drive CX | Digital Engagement Apps
Our digital apps to connect you with customers and teams in real-time on the frontlines.
Our job?
Empower teams to create amazing customer experiences.
Your job?
Communicate, Collaborate, Innovate. Watch your sales and profits grow.
“A 5% increase in customer retention can result in up to a 95% increase in profits.” (Bain & Co)
“If you look after your staff, they’ll look after your customers. It’s that simple.” (Richard Branson)
There is lots of customer and employee experience software out there. So, why Drive CX?
Our dashboards and digital engagement apps make it easy to . . .
-
engage customer and employees in real-time on the frontlines
-
alert managers to poor experiences to solve problems before they lose customers.
-
share feedback with frontline teams to raise accountability for the customer experience
-
turn comments into dynamically prioritized actions on personal performance boards.
-
facilitate collaboration between operations, marketing and HR with shared data and insights.
-
connect sales to marketing data to personalize promotions and optimize marketing returns.
-
provide continuous performance feedback and role-based digital coaching.
Our API based platform means you don't have to change up your tech stack. We'll connect your software and data for a holistic view of your company. Our "pay-as-you-play" modular design means that you only pay for value delivered. Our robust platform may mean we can eliminate software redundancies and reduce IT costs.
AND, WE GUARANTEE IT! We'll help you get significantly more feedback from your customers and teams. If our experience and relationship management system doesn't help you convert feedback into actions that optimize brand loyalty, sales and profits, you don't pay. 30 Day Trail. Cancel anytime, risk free.
Drive CX | Experience Management Platform (XM)
Our database gets all your customer, employee, marketing and sales data in one place.
Communicate, Collaborate, Innovate
Drive CX is a Total Experience Management (TXM) platform with digital engagement apps that empowers you to:
-
Keep customers choosing you over your competitors. Build customer brand loyalty by acting on customer and employee feedback in real-time.
-
Stop losing high performing employees. Improve staff retention by engaging frontline teams and turning them into brand ambassadors.
-
Grow your marketing returns. Increase customer visit frequency and spend by segmenting customers and personalizing promotions.
-
Optimize operations and margins. Team performance benchmarking, digital coaching and team productivity tools.