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Brand Growth Management Platform with digital engagement and AI.

We help retail chains consistently deliver unbeatable brand experiences and personalized promotions that drive exponential growth.

Drive CX named by Gartner as a CX thought leader in January 2021  report.
Connecting companies to their customers and teams in real-time on the frontlines. 

Are you asking yourself, how can I . . .  

Increase customer return visits?

Serve more customers at a lower staff cost?

Reduce store staff turnover costs?

Get more sales from promotions with less discounting? 

Leverage AI to increase sales and profits? 

Get answers to these questions and drive exponential growth!

Most operations managers think that optimizing processes and systems is the primary driver of growth. What they often don’t understand is, people feeling good when they do business with them is what creates fanatical brand loyalty.  And, it is that intense loyalty that leads to market domination and sustainable exponential growth.

 

Drive CX is a brand experience management platform that helps companies do what Amazon did.  Create an unbeatable brand with an unfair competitive advantage by doubling down on their unique "brand power". Learn how to do that in your company to give customers more of what they want!

Realtime digital engagement gives you the answers you need.  It empowers you to serve more customers with less staff cost, and turns your frontline teams into brand ambassadors!  Every customer touchpoint is an opportunity to increase return visits and spend.  

 

AI performance management empowers C-suite executives to more effortlessly reach peak performance and predictably drive growth, to feel more confident in decisions and take less stress home with them.

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Unlock the Secrets of Exponential Retail Growth

Learn how the top 1% of brands create breakthrough experiences that drive exponential growth. 

 

This book will guide you step by step to create a retail brand so strong, you'll never have to worry about competitors “eating your lunch” again.

 

If you are a forward thinking CEO or C-suite  executive seeking innovative strategies to stay competitive and relevant in a rapidly changing market, this is for you.

Leverage a transformative leadership style to build fanatical brand loyalty and a strong connected company culture. Align your teams and feel 100% confident in your strategic decisions.

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SEND TO A COLLEAGUE

If you know of someone who could benefit from this book 

please send them this link. 

5 steps to Drive Growth with Brand Experience Management

Step 1

MAKE YOUR 

BRAND UNBEATABLE

Create a winning brand strategy. Plan HOW to put the WOW in your brand experience.

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Step 2

CONNECT WITH CUSTOMERS

Grow brand loyalty with realtime feedback. Solve problems as they happen before your lose sales.

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Step 3

ENGAGE YOUR

TEAMS

Share feedback. Engage your frontline teams in delivering an exceptional brand experience.

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Step 4

TURBO CHARGE PROMOTIONS

Create highly effective personalized promotions that maximize sales and minimize discounts. 

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Step 5

GROW YOUR PROFIT MARGINS

Harness the power of AI with performance alerts and recommended actions for driving brand growth. 

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We're proud of our numbers

150%

Higher

NPS Scores

25-38%

More 5 Star

Reviews

25-35%

Higher Offer

Engagement

12-25%

More Loyalty

Enrolment

Up to 23%

Higher Team Productivity

Here's what our clients say . . . 

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There is lots of experience management software out there. So why us? 

 

Top 10 reasons to choose Drive CX

 

1. Elevate your brand experience and drive growth overnight.   Our "plug and play" brand experience and growth management platform, leapfrogs you ahead of your competitors with customizable brand management tools. 

2. Learn how to deliver unparalleled brand experiences.  Proven brand management strategies, implementation and training delivered to your team through our brand experience management services and mastermind programs. 

 

3. Get more from your technology spend.  Get instant access to cutting edge communications management applications and AI technology at a fraction of the cost of in-house development. 

4. Say goodbye to long surveys. Our digital engagement apps connect you to your customers and store teams in real-time. You'll get up to 25% of customers telling you what they love about your brand and what to fix. Automatically rotate questions to get the answers you need!

5. Stop losing sales and customers. So often hidden operational issues are decreasing sales without operations managers even knowing.  Solve problems as they happen with realtime feedback and manager alerts. 

6. Attract and keep great people.  Then customer experience happens on the frontline.  Support your frontline store teams and empower them with personalized "intelligent training".  Acknowledge excellence and foster connected, collaborative teams. 

 

7. Get more sales and margins.  Optimize your promotions ROI management.  Send personalized, targeted promotions that predictably change buying behaviours in target customer groups. Automatically keep customers loyal to your brand.  

 

8. Deliver superior customer service with less staff.  Empower your customers to get the information they need instantly. Connect them with the right associates, when they need help.

9. Get all your brand management data in one place. One of the biggest challenges today is too much data, in too many places and no way to get the big picture in terms of what in means. When you get all your data in one place, you can leverage powerful AI algorithms that drive growth. 

10. Optimize manager performance.  Analyzing reports are so yesterday!  Leverage the power of AI to present the data managers need to know and recommend ways to increase customer loyalty, sales and margins every day!

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Ask yourself these questions 

 Do you know why your customers chose your brand over others?

 

 Can you say with 100% confidence that every customer leaves happy?

 Are you getting the best from your employees, or are they just "showing up"?

 Do your promotions predictably increase sales without excessive discounts?

 Do your managers feel empowered with performance management tools?

If you answer is a resounding YES!  Congratulations, you are fully realizing your return on relationships.

 

If not, we can help you with a step by step approach to achieving increased customer lifetime value, reduced employee turnover and more efficient operations. 

Complete a short questionnaire to calculate your ROR score.  You'll get a report that shows you where your relationship management is strong and what opportunities you may be missing to strengthen brand loyalty and grow sales and profits. 

Get your relationship score and assessment report.
Learn how to increase your "Return on Relationships"

Realize your "Return on Relationships" (ROR)
by connecting with your customers and teams on the frontlines

Relationship Management Growth Flywheel

Realize Your Return on Relationships (ROR) 
TM
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1. Connect with Customers

Get feedback in real-time. Send “come back” offers to increase return visits.  Promote good reviews. Build loyalty marketing enrolment

Learn more about 
Customer Experience Management
2. Engage Employees

Resolve problems as they happen.
Know how to attract and keep great staff. Create frontline brand ambassadors.

Learn more about
Employee Experience Management

Communicate, Collaborate, Innovate

Total Experience Management | Drive CX | TXM

Drive CX is a Total Experience Management (TXM) platform with digital engagement apps that empowers you to:

 

  • Keep customers choosing you over your competitors.  Build customer brand loyalty by acting on customer and employee feedback in real-time.  ​

  • Stop losing high performing employees. Improve staff retention by engaging frontline teams and turning them into brand ambassadors.   

  • Grow your marketing returns. Increase customer visit frequency and spend by segmenting customers and personalizing promotions.

  • Optimize operations and margins.  Team performance benchmarking, digital coaching and team productivity tools. 

Remove communication barriers between department managers, unit managers and frontline workers. 
Let us show you how you can grow sales and profits with digital engagement and AI
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