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Drive Business Growth with
Exceptional Experiences

Drive CX, the Leading Total Experience Management Platform with Real-Time Feedback

Serve more customers with less staff using in-store customer service communications management.  

Turn payment devices into profit machines with real-time feedback and personalized offers.  

Engage teams in creating exceptional customer and workplace experiences. 

 

Showcase your commitment to customer service excellence by LIVE streaming 5 star reviews. 

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Boost Your Bottom Line: Tips for Improving Productivity and Customer Service in Retail

As a VP of Operations in retail, you may be grappling with the challenge of maintaining exceptional customer service in the face of high associate turnover, escalating labor costs and staff shortages.   

Are you worried you may be losing customers to competitors?

Do your customers sometimes have disappointing experiences?  Perhaps they didn't get a warm welcome, or couldn't find anyone to help them.  Maybe the item they came in for was out of stock.  Perhaps ordering online was frustrating.  Or, they walked out due to long checkout lines. 

Are you finding it hard to keep up with the revolving door of employee turnover?

A great customer experience starts with engaged, enthusiastic employees.  Frontline employees that continuously deal with upset customers and don't feel valued will leave.  Losing well trained staff makes delivering a consistently excellent customer experience difficult.  

Are your wondering if you marketing campaigns could be more effective?

When sales decline, companies often respond by increasing their marketing budget.  Are your marketing campaigns annoying customers or building brand affinity. Can you measure sales lift and promotions ROI on every marketing campaign?

We can help with these challenges!

 

Here are some of the results our customers are seeing: 

  • 25% to 38% of customers telling them what they love and what they want them to fix. 

  • 25% increase in loyalty enrolment and app downloads with one-tap opt-in

  • 150% increase in NPS score with real-time manager alerts to poor experiences.

  • A decrease in staff turnover with a culture that keeps valuable team members longer

  • More engaged employees with up to 23% more efficiency

  • Up to a 20% increase in customer visits and spend with personalized promotions. 

  • Optimized business processes with performance alerts and KPI trend management.

Get insights - Take Actions - Drive Growth  

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Total Experience Management Growth Flywheel (TXM) 

Realize Your Return on Relationships (ROR)TM
A framework for growing sales and profits with digital engagement
1. Connect with Customers

Get feedback in real-time. Send “come back” offers to increase return visits.  Promote good reviews. Build loyalty marketing enrolment

Learn more about 
Customer Experience Management
2. Engage Employees

Resolve problems as they happen.
Know how to attract and keep great staff. Create frontline brand ambassadors.

Learn more about
Employee Experience Management
Drive CX 
connecting people, data and insights

Find out how you can grow sales and profits with experience management

150%

Increase in

NPS Score

25-38%

Review

Engagement

25-35%

Offer

Engagement

12-25%

Loyalty

Enrolment

up to 23%

Productivity

increase

We're proud of our numbers

Total Experience Management | 10 Strategies to Grow Sales and Profits

10 Essential Strategies to Grow Sales and Profits with Total Experience and Relationship Management (TXM)  

Learn how to:

  • get more customer and employee feedback

  • strengthen brand loyalty with digital engagement

  • increase customer lifetime value

  • reduce employee turnover

  • grow promotion engagement and  marketing ROI

  • optimize employee productivity

Are you fulling realizing your Return on Relationships (ROR)™?

What's Your Return on Relationships (ROR)

Ask yourself these questions 

Do you know why your customers chose your brand over others?

 

Can you say with 100% confidence that every customer leaves happy?

Are you getting the best from your employees, or are they just "showing up"?

Do your promotions increase visits and spend without excessive discounts?

Do your managers feel empowered with performance feedback and productivity tools?

If you answer is a resounding YES!  Congratulations, you are fully realizing your return on relationships.

 

If not, we can help you with a step by step approach to achieving increased customer lifetime value, reduced employee turnover and more efficient operations. 

Complete a short questionnaire to calculate your ROR score.  You'll get a report that shows you where your relationship management is strong and what opportunities you may be missing to strengthen brand loyalty and grow sales and profits. 

Get Your Relationship Score and Personalized Report

Drive CX | Digital Engagement Apps

Our digital apps to connect  you with customers and teams in real-time on the frontlines. 

Our job?

Empower teams to create amazing customer experiences. 

Your  job?

Communicate, Collaborate, Innovate.  Watch your sales and profits grow.

 “A 5% increase in customer retention can result in up to a 95% increase in profits.” (Bain & Co)
 
“If you look after your staff, they’ll look after your customers. It’s that simple.” (Richard Branson)

There is lots of customer and employee experience software out there.  So, why Drive CX?

Our dashboards and digital engagement apps make it easy to  . . .

  • engage customer and employees in real-time on the frontlines 

  • alert managers to poor experiences to solve problems before they lose customers.  

  • share feedback with frontline teams to raise accountability for the customer experience 

  • turn comments into dynamically prioritized actions on personal performance boards. 

  • facilitate collaboration between operations, marketing and HR with shared data and insights.  

  • connect sales to marketing data to personalize promotions and optimize marketing returns.

  • provide continuous performance feedback and role-based digital coaching. 

 

Our API based platform means you don't have to change up your tech stack.  We'll connect your software and data for  a holistic view of your company.  Our "pay-as-you-play" modular design means that you only pay for value delivered. Our robust platform may mean we can eliminate software redundancies and reduce IT costs.

 

AND, WE GUARANTEE IT!  We'll help you get significantly more feedback from your customers and teams.  If our experience and relationship management system doesn't help you convert feedback into actions that optimize brand loyalty, sales and profits, you don't pay.  30 Day Trail.  Cancel anytime, risk free.

Drive CX | Experience Management Platform (XM)

Our database gets all your customer, employee, marketing and sales data in one place. 

Customer Experience and Relationship Management (CX/CRM)

Make it easy for customers to tell you what they think.

 

Feel confident you are delivering the  products, service and brand experience they want.

Employee Experience and Relationship Management (EX/ERM)

Alert managers to poor experiences in real-time.

 

Flag action to  immediately solve problems, before they impact the bottom line. 

Marketing Relationship and ROI Management 

Segment customers into buying groups. 

Personalize marketing communications to increase customer visits and spend. 

Performance Alerts and  KPI Management 

Track key performance indicators by role. 

Make recommendations to build brand loyalty, increase sales and optimize operating margins.  

Communicate, Collaborate, Innovate

Total Experience Management | Drive CX | TXM

Drive CX is a Total Experience Management (TXM) platform with digital engagement apps that empowers you to:

 

  • Keep customers choosing you over your competitors.  Build customer brand loyalty by acting on customer and employee feedback in real-time.  ​

  • Stop losing high performing employees. Improve staff retention by engaging frontline teams and turning them into brand ambassadors.   

  • Grow your marketing returns. Increase customer visit frequency and spend by segmenting customers and personalizing promotions.

  • Optimize operations and margins.  Team performance benchmarking, digital coaching and team productivity tools. 

Remove communication barriers between department managers, unit managers and frontline workers. 
Let us show you how you can grow sales and profits with digital engagement and TXM
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