Is Your CX Strategy Keeping Customers - or Alienating Them?
The Pitfalls of Traditional CX Practices—and How to Grow Customer Loyalty" Today, customers are constantly inundated with requests for...
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XM Blog
Apr 242 min read
Top 5 Trends in Retail Brand Experience Management with Digital Engagement and AI
5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.
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Jul 12, 20233 min read
What Customers of Big Box Stores Want You to Know!
There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...
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Jun 19, 20233 min read
Transforming Retail B2C Logistics with Robotics and AI
A blog on how robotics and AI are transforming Retail B2C Logistics for operations efficiency and a better customer experience.
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May 30, 20234 min read
What’s Your Return on Relationships?
Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth
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May 12, 20233 min read
7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff
Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...
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Mar 28, 20232 min read
Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.
Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? ​Are you...
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Jun 14, 20222 min read
5 Ways to Rise Above the "Great Resignation"
5 ways to foster a great workplace culture that makes it easy to attract and keep great people. Measure your success with your ROR score.
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