5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.

There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...