XM Blog 

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? ​Are you...

5 ways to foster a great workplace culture that makes it easy to attract and keep great people. Measure your success with your ROR score.

1. Know what's important to your employees. Do you know what is important to your team members personally and professionally? E-NPS is...

Do your employees know more than you do? When it comes to your customers and operations, chances are the answer is yes! Frontline staff...