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What’s Your Return on Relationships?
Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth
May 30, 20234 min read
7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff
7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff.
Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly challenging.
Learn how to increase your retail operations efficiency and profitability.
May 12, 20233 min read
Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.
Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.
Mar 28, 20232 min read
5 Ways to Rise Above the "Great Resignation"
5 ways to foster a great workplace culture that makes it easy to attract and keep great people. Measure your success with your ROR score.
Jun 14, 20222 min read
10 Steps to Improve Employee Retention and Motivation.
10 Steps to Improve Employee Retention and Motivation.
1. Know what's important to your employees.
2. Build digital communities.
3. Be transparent and share information.
4. Take regular "team pulse checks".
5. Harvest the knowledge and talent of the team.
6. Acknowledge desirable behaviors.
7. Resolve frustrating or time-consuming tasks.
8. Provide ongoing performance feedback.
9. Expect and Reward Excellence.
10. Be patient.
Mar 4, 20223 min read
How do you increase employee engagement?
How do you increase employee engagement?
Here's 7 ways to engage your employees:
1. Give employees a voice
2. Take a weekly "team pulse" check.
3. Start a "Team Feed" to share ideas.
4. Build connected "digital communities".
5. Ask employees how they would improve the workplace.
6. Show employees they can make an impact.
7. Give kudos to scale desirable behaviors.
Feb 23, 20223 min read
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