What’s Your Return on Relationships?
Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth
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XM Blog
May 12, 20233 min read
7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff
Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...
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Mar 28, 20232 min read
Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.
Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? ​Are you...
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Jun 14, 20222 min read
5 Ways to Rise Above the "Great Resignation"
5 ways to foster a great workplace culture that makes it easy to attract and keep great people. Measure your success with your ROR score.
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Mar 4, 20223 min read
10 Steps to Improve Employee Retention and Motivation.
1. Know what's important to your employees. Do you know what is important to your team members personally and professionally? E-NPS is...
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Feb 23, 20223 min read
How do you increase employee engagement?
Do your employees know more than you do? When it comes to your customers and operations, chances are the answer is yes! Frontline staff...
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