Drive Growth with AI
Realize the Power of Connection
Get customer, employee, marketing and operations management in one powerful growth platform
For operations, marketing and HR managers who want to consistently deliver exceptional brand experiences across the organization. Start by getting real-time insights from your customers. Share customer feedback with store teams. Find out what they need for customer service excellence. Turbo charge your marketing returns with highly personalized promotions. Optimize operations with AI powered productivity management.
Startup Lite
$0
Free Branded Comment Card
* per location / month
Custom Branded
comment cards
Single user.
single location
$9/device
250 FREE
comment cards
Ratings, comments, NPS, marketing, operations and user defined questions.
User defined comment cards with branding and advertising images
Basic customer "happiness" reporting
Weekly CX emails
Drive CX Pro
$49
Customer Connect™
* per location / month
Automated customer engagement to grow visits.
Includes 2 devices
and unlimited
manager access
Unlimited ratings and
comment cards and C-NPS
Rating based, real-time customer responses
Optional "come back" offers to increase return visits
Review share on social sites
Manager alerts to poor experiences
One tap Loyalty signup
Customer profiles with sentiment, engagement, communication and purchases.
Drive CX Premium
$69
Customer Connect &
Team Engage™
* per location / month
Unit level team engagement with action boards
Includes unlimited managers and 100 employees
per location
Unlimited team pulse
checks, reviews and E-NPS
Team post boards for announcements and ideas
Team communications platform with direct messaging
Peer recognition, awards and kudos
Employee profiles with sentiment, engagement, and productivity benchmarking.
Employee, Location, Region and District Performance Comparisons.
Drive CX Max
$199
Customer Connect,
Team Engage & Marketing Pro
* per location / month
Connect CRM and Marketing for personalized promotions.
Multi location,
multi-branding,
unlimited users
Advanced Analytics by Employee, Location, District
and Region
Customer sentiment benchmarking and
performance alerts
Mobile and Desktop views
for unit and head office management
NLP Text sentiment analysis
and advanced analytics
Dynamically prioritized
unit manager action boards
POS, payment, & loyalty
integration available
as custom add-ons
Best Value
Optional Digital Engagement Add-ons
* Digital application integrations are subject to API availability
Services Booking Management
$49.00/ month per location
(plus Drive CX Pro and Keap Marketing Automation)
Make it easy for customers to book online. Automatically confirm appointments, send consent forms and additional information, and reminders.
Know when customers arrive. Let them know when you are ready for them.
Get feedback after every service to better understand your customers’ experience.
Invite customers to join community and marketing programs to keep them engaged.
Online Ordering and Pickup Management
$99.00/ month per location
(plus Drive CX Pro)
Mobile app to connect to your ordering system and make it easy for customers to order online.
Help customers find the closest location. Receive and confirm orders. Notify customers when their orders are ready.
Get alerts when customers and drivers arrive. for pickup. Let them know what happens.
Automatically send comment cards after every online order. Immediately alert managers to pickup or delivery problems.
POS
Connect
$99.00 / month per location
(plus Drive CX Pro)
Connect your purchase history with customer sentiment, loyalty engagement and promotion data.
Automatically send a digital comment card after sales transactions.
Create robust customer profiles to understand your customer buying habits.
Get sales and productivity reporting by employee.
See the impact of marketing offers on top-line sales.
Employee
Onboarding
$49.00 / month per location
(plus Drive CX Premium)
Welcome new employees and make them feel part of the team from day one.
Reduce administrative load by automating payroll and other compliance forms.
Create employee profiles to build a connected digital community and introduce new employees to the team.
Align team members to your company mission, vision and values.
Provide FAQs and quick links. to access all of your HR systems.
Marekting
Pro
$149.00 / month per location
(plus Drive CX Pro)
Personalize promotions to get your high-value customers back more often. Get lost customers back.
Segment customers and target promotions based on demographics, brand affinity and buying behaviors.
Connect your Customers to your marketing social marketing platforms.
Increase, loyalty, visit and spend. See promotion campaign performance by customer, campaign location and geographic region.
Social
Pro
$99.00 / month per location
(plus Drive CX Pro)
Manage your social reputation and reviews from 100+ review sites in one dashboard.
See and respond to your internal and social reviews from one dashboard. Alert unit managers to poor social reviews.
Review click through to respond to comments. Flag actions on comments to improve operations.
See how you compare to your competitors reviews and rankings. Better understand your customer's brand experience.
Team
Coach
$99.00 / month per location
(with Team Engage)
Reduce time spent analyzing data and dashboards to get insights.
Give managers valuable performance feedback in real-time. Send KPI alerts for underperforming employees, locations and promotions.
Show they compare to prior periods, their peers, and industry averages.
Solve problems before they impact the bottom line. Recommend actions to improve the customer and team experience, and optimize operations.
Wi-Fi
Connect
$99.00 / month per location
(with Customer Connect)
Create interactive, mobile-friendly Wi-Fi sign up and landing pages in minutes.
Get significantly more loyalty signup with Free Wi-Fi access.
Track customer visit behaviour. Turn first-time customers into loyal customers with “come back offers”.
Automatically send comment cards after visits. Know when you are about to lose valued customers and how to bring them back.