XM Blog

Top 5 Trends in Retail Brand Experience Management with Digital Engagement and AI

5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.

What’s Your Return on Relationships?

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? Are you...

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...