Empower Your Employees to Reach their Peak Performance
Employee Performance Management with KPI Alerts and Productivity Tools
Turn feedback and performance data into actions that optimize productivity.
Are your managers challenged with not knowing what fire to fight first?
Are you so busy with day-to-day operations, you don't have time to optimize operations or improve employee work performance.
No time to figure out who needs coaching and what training to deliver?
The key is to efficient, agile operations is knowing when key performance indicators are trending downwards and identifying actions to turn get them heading in the right direction, before they impact your bottom line.
Let Drive CX Team Coach organize and prioritize your data so you don't have to. Get alerted to poor customer and team experiences in real-time. Automatically flag, assign and prioritize actions based on feedback and performance data.
Know when you're about to lose a high value customer or employee, so you don't have to start at "square one" developing new team members. Understand who needs coaching and the right training to deliver to underperforming employees.
Know where to focus management attention to optimize operations
Spend less time analyzing data and more time acting on insights. Optimize employee productivity with performance feedback, prioritized action boards and digital coaching. Deliver insights and data driven actions based on KPI accountabilities by role.
Our XM platform collects customer, employee, sales and marketing information into one place so we can use the magic of AI to alert you to potential problems. Take actions to fix issues before they impact brand affinity or your bottom line.
Know when you are going to lose a valued customer, so you can send them a personalized offer based on what they buy. Know when you are about to lose a valued team member and schedule a meeting to find out how to keep them happy and engaged.
Get alerts to operational issues that may be impacting marketing efficacy. Perhaps there is an “out of stock” scenario, an employee that is rude, or a frustrating key business operation – like long lineups at checkout. Get insights into what promotions work best for customer groups with different buying habits.
Digitally coach managers with performance benchmarking and recommended actions to optimize productivity.
Send personalized KPI performance management alerts by role. Improve productivity with personal performance feedback and dynamically prioritized action boards. See top and bottom performing employees, products and promotions by locations, districts and regions.
Tap into customer and frontline employees insights in real time. Share insights between marketing, operations and HR for powerful collaborations and innovative solutions to problems.