XM Blog

Top 5 Trends in Retail Brand Experience Management with Digital Engagement and AI

5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.

Transforming Retail B2C Logistics with Robotics and AI

A blog on how robotics and AI are transforming Retail B2C Logistics for operations efficiency and a better customer experience.

Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? Are you...

How Do You Turn Customer Feedback into More Sales?

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...