Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.

How Do You Turn Customer Feedback into More Sales? When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection that results in fanatical brand loyalty and more sales. 5 opportunities to increase customer retention, return visits and spend with comment cards.

Should I be worried about my NPS score? Your NPS score closely correlates most closely to brand affinity, which is the power of your brand to hold its own in a highly competitive environment. It is the strongest indicator that customers are most likely to choose you over your competitors Here's 6 ways to turn detractors into promoters as a customer retention AND a customer acquisition strategy