XM Blog

What’s Your Return on Relationships?

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? Are you...

How Do You Turn Customer Feedback into More Sales?

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...