XM Blog

How Do You Turn Customer Feedback into More Sales?

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

10 Steps to Improve Employee Retention and Motivation.

1. Know what's important to your employees. Do you know what is important to your team members personally and professionally? E-NPS is...

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...

How do you increase employee engagement?

Do your employees know more than you do? When it comes to your customers and operations, chances are the answer is yes! Frontline staff...