Drive CX Digital Engagement Solutions

Features and Pricing

Choose your relationship management solution

Drive CX Lite ™

$0
pay as you play

Unlimited ratings
8¢ per comment card

  • Single location, single user
  • Ratings, comments, NPS, marketing, operations and user defined questions.
  • Basic customer "happiness" reporting
  • Weekly CX emails

Drive CX Pro ™

$29
per location / month

500 comment cards FREE
8¢ per comment card

Drive CX Lite
Plus Customer Connect ™

  • Multiple locations, 50 users
  • User defined surveys and graphics
  • Realtime responses to feedback with "come back soon" offers
  • Review share on social sites.
  • Manager alerts to poor experiences
  • Loyalty signup and promotions
  • Customer relationship management and marketing profiles
  • 30 Days Free, cancel anytime

Drive CX Premium ™

$49
per location / month

Unlimited comment cards

Drive CX Pro
Plus Team Engage ™

  • Multiple locations, 100 users
  • Team check-ins and post boards
  • Flag actions on feedback
  • Personalized task boards
  • Team productivity management
  • Links to scheduling, vacation requests, learning and other systems
  • Employee relationship management and performance profiles
  • 30 Days Free, cancel anytime

Choose your digital engagement add-ons

$49.00/ month per location 

(plus Drive CX Pro) 

Connect your POS or online ordering app to your complimentary android order pickup management application.

Confirm orders and let customers know when and where to pickup. Easily manage counter, curbside pickup and deliveries with a swipe of a finger. Know when customers and drivers arrive.

Send a comment card to get feedback after every order that link to your online ordering app. Alert managers to problems in real-time.  customers to Feel confident your pickup operations have a positive impact on your brand.

 

 

$49.00/ month per location 

(plus Drive CX Pro) 

Make it easy for customers to book online.  Automatically confirm appointments and send reminders. Send information about upcoming appointments.

Manage consent forms with optional e-signature on forms.  Remind customers to complete forms before their appointment.  Know when customers arrive and let them know when you are ready for them with a swipe of a finger.

Get feedback after every service to better understand your customers’ experience. Invite customers to join community and marketing programs for ongoing support.

$49.00 / month per location

(plus Drive CX Pro) 

Know your high-value customers and keep them choosing you over  others. Send lost customers personalized offers that get them back.   

Turbo charge your marketing ROI with targeted offers based on demographics, sentiment, loyalty, visit and spend, and purchase behaviours.  Connect segmented customer lists to your email and social campaigns. 

See promotion campaign performance by customer, campaign location and geographic region.  Understand the impact of every marketing campaign on sales, visits, value and marketing ROI. (with POS Connect)  

$49.00 / month per location

(plus Drive CX Pro) 

Know your high-value customers and keep them choosing you over your competitors. See lost customers and send personalized offers that get them back.   Turbo charge your marketing ROI with targeted offers based on demographics, sentiment, loyalty, visit and spend, and purchase behaviours.  Connect segmented customer lists to your email and social campaigns. 

See promotion campaign performance by customer, campaign location and geographic region.  Track offer redemption and understand the impact of every marketing campaign on sales, visits, value and marketing ROI. (with POS Connect)  

$99.00 / month per location

(plus Drive CX Pro) 

Build robust customer profiles with sales value and items purchased.  Under your customer buying habits. See the impact of marketing offers on top-line sales. Use actual customer conversion data to understand your marketing ROI. 

Automatically send a digital comment card after every transaction.  Relate customer sentiment to product purchases. 

See what connecting your POS to your customer relationships management  (CRM) and marketing automation software can do for your bottom line.

$99.00 / month per location

(plus Drive CX Pro) 

Create custom, interactive, mobile-friendly Wi-Fi signup and landing pages in minutes. Get significantly more loyalty signup with Free Wi-Fi access. 

Track customer visit behaviour.  Turn first-time customers into loyal customers with “come back offers”. 

Automatically send comment cards after visits. Know when you are about to lose valued customers and how to bring them back.  

$9.00 / month per device

(plus Drive CX Pro) 

Custom branded payment apps that turn your payment device from a cost to a profit centre. 

Streamline loyalty signup with “one click” opt-in when your customers pay. Identify customers with their loyalty ID, phone number, email or credit card.

Automatically send comment cards and invite customers to share good reviews on social sites and product pages.. Send  “come back” offers that increase return visits.   Get more online app downloads to cross promote  in-store and on-line operations.

Build robust customer profiles that can be used for personalized offers that increase customer visits.

$9.00 / month per device

(plus Drive CX Pro) 

Improve your customer’s wait times, provide a more private payment experience and turn tables faster.  Grow your marketing lists with “one-click” opt-in to offers when your customers pay. Advertise events, menu items and happy hour with custom branded screen savers. 

Reduce labor costs by Improving server efficiency.  Create, view, change and pay orders at the table. Enable  customer self-serve ordering and payment options.

Build robust customer profiles for personalized offers that increase customer visits.

$29.00 / month per location

(plus Drive CX Premium) 

Welcome new employees and make them feel part of your team from day one. Reduce administrative load by automating onboarding processes and payroll setup.  Create employee profiles that build a connected, collaborative digital community.   

View your employee goals, achievements, sentiment and productivity data in one profile for easy relationship management and review.

Align team members to your company mission, values and goals. Show them how they can give and receive feedback and become a valued member of your team.

Provide quick links to FAQs and other payroll and workforce management applications. 

$20 / month per location

(plus Drive CX Pro) 

Build a customer centric employee community. Increase employee engagement through an intranet company app that takes communication, collaboration and innovation to the next level.

Know what it takes to attract, coach and keep  great employees. Reduce costly turnover by giving employees a voice.  Find out what customers are saying to your front line workers.  Share customer feedback

Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.  Give employees access to all your HR apps, like scheduling and payroll on their phones.

Support team members with accolades and acknowledgement for their ideas and personal contributions.

$0.50 / month per employee

(plus Drive CX Premium) 

Give employees valuable performance feedback in real-time.  Show them how role-based KPI compare to prior periods, their peers, and industry averages.  Reduce time spent analyzing data and dashboards to get insights. 

Highlight changes to show them where to focus management attention and spotlight trouble before it impacts the bottom line.  Suggest recommended actions to improve the customer and team experience, and optimize operations.

Reward performance with points and bonuses based on attainment of target KPIs.

Book a Consulation

Tell us about any challenges you have now and let’s explore how we can help.

Together, we’ll look for opportunities to streamline operations, automate communication sequences, and simplify your current technology and processes through functional and data integrations.

Make it easy to collaborate across departments with data sharing and custom reporting.

Give your management team the AI and analytics they need to understand how their actions impact sales and profits.

 

How much more could you be making with real-time customer and employee engagement?