XM Products

Order Pickup Management

$29.00/ month per location 

(plus Drive CX Pro) 

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Receive and confirm orders.  Keep customers in the loop with automated pickup communications.

Organize orders at packing and delivery stations.  Text customers with a swipe of your finger when orders are ready.  

Get alerts when customers and drivers arrive. for pickup. Let them know what happens.

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Send a comment card to get feedback after every order.  Immediately alert managers to pickup or delivery problems. 

Services Booking Management 

$29.00/ month per location 

(plus Drive CX Pro and Keap Marketing Automation) 

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Make it easy for customers to book online.  Automatically confirm appointments, send consent forms and additional information, and reminders. 

Know when customers arrive. Let them know when you are ready for them. 

Get feedback after every service to better understand your customers’ experience.

Invite customers to join community and marketing programs to keep them engaged. 

Employee Onboarding

$29.00 / month per location

(plus Drive CX Premium) 

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Welcome new employees and make them feel part of the team from day one.

Reduce administrative load by automating payroll and other compliance forms.  

Create employee profiles to build a connected digital community and introduce new employees to the team.   

Align team members to your company mission, vision and values.

Provide FAQs and quick links. to access all of your HR systems.

Team Engage

$.050/ employee/month

(plus Drive CX Premium) 

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Mobile app to connect frontline workers and build  digital, connected communities.

Access team member profiles, idea post and discussion boards. Direct message peers. Take team pulse checks, give kudos to scale desirable behaviours.

Connect frontline workers to managers, peers, operational and HR systems with "quick links" from one team app.

Automatically prioritize actions based on urgency and time elapsed since flagged.

Marketing Pro

$99.00 / month per location

(plus Drive CX Pro) 

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Know your high-value customers and keep them choosing you over  others. Send lost customers personalized offers that get them back.   

Segment customers based on demographics, brand affinity  and buying behaviors.  

Connect target customer lists to your email and social campaigns.  

Turbo charge your marketing ROI with targeted offers that increase, loyalty, visit and spend.  See promotion campaign performance by customer, campaign location and geographic region.  

Social Pro 

$99.00 / month per location

(plus Drive CX Pro) 

Manage your business reputation and reviews from 100+ review sites in one dashboard.

See and respond to your internal and social reviews from one dashboard. Alert unit managers to poor social reviews.

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Click through to customer response pages to post a response, send an email or text.  Flag actions on comments to improve operations. 

See how you compare to your competitors reviews and rankings. Better understand your customer's brand experience. 

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POS Connect

$99.00 / month per location

(plus Drive CX Pro) 

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Connect your purchase history with customer sentiment, loyalty engagement and promotion data. 

Automatically send a digital comment card after sales  transactions. 

Create robust customer profiles to understand your customer buying habits.

See the impact of marketing offers on top-line sales.

WiFi Connect

$99.00 / month per location

(plus Drive CX Pro) 

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Create interactive, mobile-friendly Wi-Fi sign up and landing pages in minutes.

Get significantly more loyalty signup with Free Wi-Fi access. 

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Track customer visit behaviour.  Turn first-time customers into loyal customers with “come back offers”.  

Automatically send comment cards after visits. Know when you are about to lose valued customers and how to bring them back.  

Payment Apps

$9.00 / month per device

(plus Drive CX Pro) 

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Advertise events, feature products and promotions on your payment device.

Advertise events, feature products and promotions on your payment device.

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Send comment cards, grow loyalty lists, and get pre app downloads with “one-click” opt-in.

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Engage customers in offers at retail checkout. 

Turn more tables, reduce labor costs by Improving server efficiency with order and pay at table. 

Team Coach 

$99.00 / month per location

(plus Drive CX Pro) 

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Reduce time spent analyzing data and dashboards to get insights.

Give managers valuable performance feedback in real-time.  Send KPI alerts for underperforming employees, locations and promotions.

Show they compare to prior periods, their peers, and industry averages. 

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Solve problems before they impact the bottom line.  Recommend actions to improve the customer and team experience, and optimize operations.