XM Products

Drive CX has a modular, value based approach to experience management.  Choosing the XM Platform that's best matches your needs today.  Start with customer experience management.  Then, add employee experience and marketing experience management when you're ready. 

 

Drive CX Lite | Digital Comment Card gives you a custom branded, user define-able digital comment card with advertising graphics that can be deployed on website, social sites, booking systems, payment apps, POS or online ordering software.

 

Drive CX Pro | Customer Connect gets more customer feedback with incentives and "come back soon" offers.  Automatically respond to customers. Enroll customers in loyalty programs with one tap signup.  Build robust customer profiles to pro-actively manage your customer experience and relationships.

Drive CX Premium | Customer Connect plus Team Engage takes a "team pulse check" and starts conversations about how to improve the customer and workplace experience.  Find out frustrating business processes and flag actions to improve them.

Drive CX Max | Custom Connect, Team Engage plus Performance Management. Send KPI alerts and recommended actions by role to optimize team performance. 

Choose your XM Core Platform
Customer, employee, marketing and sales experience and engagement data in one database
Best Value

Drive CX Lite

$0

* pay as you play 

Unlimited ratings
8¢ per comment card

 

 

Single location, single user

 

Ratings, comments, NPS, marketing, operations and user defined questions.

 

User defined surveys and with branding and advertising images

Basic customer "happiness" reporting

Weekly CX emails

Drive CX Pro

$49

* per location / month 

Unlimited ratings
and comment cards

 

 

Multi location, multi-user

 

Drive CX Lite

plus Customer Connect™

 

Real-time responses to feedback with "come back" offers

Review share on social sites

Manager alerts to poor experiences

One tap Loyalty signup

Customer profiles with sentiment, engagement, reviews, communication and purchase history

 

30 days free, cancel anytime. 

Drive CX Premium

$69

* per location / month 

Unlimited ratings
and comment cards

 

 

Multi location, multi-user

 

Drive CX Pro

plus Team Connect™

Team pulse checks and E-NPS

Team post boards for announcements and ideas

Employee profiles to build digital communities

Direct messaging, texts and kudos to peers 

Employee profiles with sentiment, engagement, reviews, communication and purchase history

 

30 days free, cancel anytime. 

Drive CX Max Custom

Enterprise Solutions

AI, Performance alerts,

and Custom Reporting 

 

 

Multi location, multi-user

 

Drive CX Premium

plus Advanced Analytics

KPI performance benchmarking and

alerts by role

 

NLP Tex sentiment analysis

Recommended actions 

automatically flagged on personal action boards

Custom Mobile Unit
and Head Office Reports

Choose your Digital Engagement Apps

Engage customers and teams on the frontlines. 

 

Find the best ways for you to connect with your customers and teams.  The more immediate the communication to the experience, the higher the response rates and the more you will learn about your operations.   

 

Simplify  key business processes.  Personalize communications at every touchpoint.  Choose from apps that:

 

  • book and followup with personal communications before and after service appointments,

  • manage counter and curbside pickup orders with 2 way text communication

  • present comment card and loyalty offers on payment devices

  • automatically send comment cards after POS transactions,

  • streamline employee onboarding and introduce new team members

  • send personalized promotions to increase visits and spend

  • build team collaboration and communication to attract and retain staff.  

 

* Digital applications integrations are subject to partner availability of APIs