Experience and Relationship Management Plans
Drive CX has a modular, value based approach to experience and relationship management. Choose the plan that best matches your needs today. Start with customer experience management. Then, add team engagement, personalized marketing and productivity management when you're ready.
Drive CX Lite | Digital Comment Card gives you a custom branded, user define-able digital comment card with advertising graphics that can be deployed on website, social sites, booking systems, payment apps, POS or online ordering software.
Drive CX Pro | Customer Connect gets more customer feedback with incentives and "come back soon" offers. Automatically respond to customers. Enroll customers in loyalty programs with one tap signup. Build robust customer profiles to pro-actively manage your customer experience and relationships.
Drive CX Premium | Customer Connect plus Team Engage takes a "team pulse check" and starts conversations about how to improve the customer and workplace experience. Find out frustrating business processes and flag actions to improve them.
Drive CX Max | Custom Connect, Team Engage plus Performance Management. Send KPI alerts and recommended actions by role to optimize team performance.
Choose your Experience and Relationship Management Plan
Customer, employee, marketing and sales experience and engagement data in one database
Best Value
Drive CX Lite
$0
* pay as you play
Unlimited ratings
8¢ per comment card
Single location, single user
Ratings, comments, NPS, marketing, operations and user defined questions.
User defined surveys and with branding and advertising images
Basic customer "happiness" reporting
Weekly CX emails
Drive CX Pro
$49
* per location / month
Unlimited ratings
and comment cards
Multi location, multi-user
Drive CX Lite
plus Customer Connect™
Real-time responses to feedback with "come back" offers
Review share on social sites
Manager alerts to poor experiences
One tap Loyalty signup
Customer profiles with sentiment, engagement, reviews, communication and purchase history
30 days free, cancel anytime.
Drive CX Premium
$69
* per location / month
Unlimited ratings
and comment cards
Multi location, multi-user
Drive CX Pro
plus Team Connect™
Team pulse checks and E-NPS
Team post boards for announcements and ideas
Employee profiles to build digital communities
Direct messaging, texts and kudos to peers
Employee profiles with sentiment, engagement, reviews, communication and purchase history
30 days free, cancel anytime.
Drive CX Max Custom
Enterprise Solutions
AI, Performance alerts,
and Custom Reporting
Multi location, multi-user
Drive CX Premium
plus Advanced Analytics
KPI performance benchmarking and
alerts by role
NLP Tex sentiment analysis
Recommended actions
automatically flagged on personal action boards
Custom Mobile Unit
and Head Office Reports
.
Choose your Digital Engagement Add-ons
Engage customers and teams on the frontlines.
Find the best ways for you to connect with your customers and teams. The more immediate the communication to the experience, the higher the response rates and the more you will learn about your operations.
Simplify key business processes. Personalize communications at every touchpoint. Choose from apps that:
-
book and followup with personal communications before and after service appointments,
-
manage counter and curbside pickup orders with 2 way text communication
-
present comment card and loyalty offers on payment devices
-
automatically send comment cards after POS transactions,
-
streamline employee onboarding and introduce new team members
-
send personalized promotions to increase visits and spend
-
build team collaboration and communication to attract and retain staff.
* Digital applications integrations are subject to partner availability of APIs